When your delivery arrives the lucky recipient will receive the flowers, any additional items purchased (such as chocolates or teddy bears) and the card message* We ensure that no documents are delivered with the gift as this may detract from the intended sentiment. As such, when writing your card message, please be aware that if no name is included, the recipient will not know who the flowers are from and the delivery will be completely anonymous.
This may be your intention for a romantic occasion such as Valentine's Day. If the recipient contacts us to find out who sent the flowers, we will not release any information without your permission and will contact you to confirm if it would be acceptable to yourself to provide such details. This is due to GDPR. *Please note, for courier and postal orders, the card message is attached to the delivery information on the outside of the box.

If the address to which you would like to send flowers is in the US and has a US postcode you can place your order from anywhere in the world.
Unfortunately as flowers are a perishable item we are unable to deliver to PO Boxes or BFPO addresses.
All of the prices on our website are in USD $ and the conversion will be done at the rate specified by your card provider.

Should the person you are sending flowers to not be at home at the time of delivery, there are three options on how to proceed. If the flowers are delivered by courier, they will seek to leave the flowers with a neighbour or trustee, or alternatively they will leave the flowers in a safe place, out of sight of passers-by and will post a calling card, detailing the delivery to the recipient to ensure the safe arrival. In the event there is nobody present and nowhere safe to leave the flowers, they will be returned to the shop. A calling card may be left advising the recipient to contact the courier to organise a re-delivery or a collection. Our florist delivered bouquets follow a similar procedure, however, if a telephone number has been provided our florist can contact the recipient to see if they are nearby or available to take the delivery. They can also leave a message to organise a delivery at a time that suits them or to advise them of the location of the flowers, whether they have been left in a safe place or if they have been returned to the shop.

Delivery is included in the cost of the bouquet, however, we do charge a service fee. This covers our handling of your order and may vary based on the date of delivery (such as Valentine's and Mother’s Day.) For the most up to date service fees please visit the products page.

We understand you will be keen to know when the recipient will be receiving the flowers you've kindly bought for them. Due to the majority of our flowers being delivered by our professional local florists, we don't offer a live tracking service but our Customer Service team is on hand to help.

We advise that our deliveries take place between 09.00 and 21.00, there may be slight delays sometimes due to traffic and such. Every effort will be made to make deliveries for workplaces and offices during working hours for our florist delivered products, however, we have no control over the delivery times of our courier delivered flowers and advise they will be delivered between the delivery times above.

When you place your order online, the website will confirm that your order has been placed and will display an overview of the details provided. Shortly after this, you will receive an automated email confirmation from La Provence with the reference number to keep for your records.
If your order is placed by telephone, the advisor you speak to will provide an order ID and can email the confirmation to you if you desire.

We ask for a minimum of 24hours notice to make any changes. If you are requesting any changes on the date of delivery or the date before, we will make every effort though we can't guarantee this.

Over busy periods (Christmas, Valentine's Day & Mother's Day), we work super-fast to arrange and despatch orders for delivery. Please note that this means we will not always be able to cancel or make amendments to orders. Please, can you double check your order prior to payment to avoid any mistakes and subsequent disappointment this may cause.

You can select delivery dates online when choosing your flowers. We agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date for florist delivered products.